Cybercrime Complaint

Go to the full page to view and submit the form.

Frequently asked questions (FAQ)

_{NOTE:- The Victim/Complaint will have to pay the fee for the Grievance redress mechanism in the Helpful Foundation.}

_{1. The role of the Cyber Crime Report & Public Grievance section is to receive the Grievance of the public.}

_{Grievance Received by two methods:}

_{1. Inbound victim care helpline number}

_{2. Public Grievance Center –}

_{The victim calls to our helpline number and describes the incident. Then our executive help to the victim and provide the legal services and assistance to the victim for further appropriate action.}

_{1.1 .Assistance to the victim in fills the Online Cyber Crime Complaint registration Form in our portal.}

_{1.2. Assistance to the victim in fills the Online Victim Impact and Incident description form.}

_{1.3. To take the fee from the victims for legal and cybercrime investigation and other services.}

_{1.4. This section has to take the time 2-3 working days to fill up the necessary documents by the victims.}

_{1.5. After complete all forms of the victim then this section transfers to the Cyber Crime Investigation and Cyber Forensic Section for further action.}

_{2. The role of the Cyber Crime Investigation and Cyber Forensic.}

_{2.1 The takes time 4 – 7 working days to the cybercrime investigation from the received date of victim complaint forwarded by the Cyber Crime Report & Public Grievance section.}

_{E-mail Tracking IP Tracking Harassments and Stalking Fraudulent TransactionsCredit Card FraudsPhishing Net ExtortionSoftware PiracyComputer ForensicsOnline Identity TheftGoogle InvestigationsCyber Threat InvestigationsDigital Photo ForensicsInternet Harassment Bank Debit Transaction InvestigationWeb Domain InvestigationCompany documents AoAor MoAand other documents Investigation}

_{3. The role of the Legal Section}

_{To prevent any undue pressure on the complainant /Victim.}

_{Helpful Foundation is a subordinate organization of the Government of India to take public grievances.}

_{We delivery of support to victims of crimes.}

_{We are supporting the victims in the legal process and investigation under evidence act 1842 section 45 A.}

_{Our services are accessible and easily available for all victims of the legal process.}

Raise awareness and help others Raise awareness and help others

_{RISING TREND IN FRAUDS RELATING TO DIGITAL / ONLINE / MOBILE BANKING TRANSACTIONS}

_{Recently, it has been observed that there has been an increase in fraud related to digital transactions and mobile banking incidents. To protect yourself from such fraud, you need to be aware. Some vital information in this regard is presented below to alert you. After reading the article, please take your valuable time and help us provide better service by registering your answers in this survey.}

Increasing fraud in online/digital banking / mobile banking

The use of Internet banking/mobile banking has increased significantly. While such services have increased customers’ convenience and enabled them to conduct banking transactions from their mobile or computer without visiting a bank branch, fraudsters have taken advantage of customers’ ignorance about the risks or system vulnerabilities inherent in these new transaction models. Have been. We receive many such complaints in which innocent customers have lost their hard-earned money because they took the advice of stranger fraudsters and gave away their confidential information, like OTP, etc., to the fraudsters or did not do anything at their request. The mobile app was downloaded, giving the fraudsters control over their mobile phones, and they could withdraw money from the customer’s bank account.

Be informed and stay safe

The Reserve Bank of India considers it its duty to spread awareness among bank customers so that fraudsters cannot cheat customers. Fraudsters take advantage of our fear, panic and greed to defraud us. Therefore, it is important for everyone to know about such fraud and the precautions to be taken while carrying out such transactions.

Fear :

Fraudsters often claim to be associated with a bank, credit card company, or bank customer care unit and tell you that your KYC will be verified. It is important to update (Aadhar Card), and if you do not update it immediately, your account/credit card will be closed. Out of fear, we start telling them everything they ask, including credit/debit card number, validity of the card, CVV number, etc. Remember that the bank will never ask you for confidential information over the phone. If you ever face any such problem, please contact your bank. Please ensure that your mobile number is registered with the Bank, your mobile is in working order, and you read and understand all the messages coming from the Bank.

Haste:

Sometimes, the transaction fails while making an online payment, and money is deducted from the account. In a hurry to get our money back, we search for the customer care number of the merchant or bank on the Internet. During this time, whatever number appears first by searching on Google, etc., we dial it without ensuring whether that number is displayed on the bank’s official website. Always keep with you the original customer care number provided by your bank or available on the bank’s website. Many fake customer care numbers will try to contact you immediately and ask you to pay a small amount through a particular mobile app, download some software, or click on a link and enter your bank details. I will ask you to give. In our rush to get our money back, we often mistake them for genuine customer care, and they tell us whatever the fraudsters ask. Instead of getting our money back, we lose even more money.

Greed :

Often, we receive fake e-mails informing us of winning a lottery/prize/prize and asking us to provide our details so we can receive the prize money. Remember that nothing comes for free in this world. Do not believe such messages/e-mails and do not provide any information in response to them. We may suffer financial loss due to greed.

Fraud does not stop just by blocking the ATM card – Fraud can also happen through UPI and Internet Banking –

Sometimes, after giving away our confidential information to the fraudsters, clicking on the link, or downloading the app recommended by the fraudsters, we realize our mistake and think that by blocking the card, we will lose our money. People run to banks to get their ATM cards blocked to be saved. But it is not true. Simply blocking the ATM card does not stop fraud. Fraudsters can withdraw their money using Internet banking and UPI. Fraudsters can obtain our Internet Banking User ID by using the “Forgot User ID” option and providing debit card details. They can also take control of our Internet Banking by fraudulently taking the OTP received on our mobile. Similarly, he can change his Internet Banking password by using the “Forgot Password” option and answering the secret questions. If you have forgotten your Internet Banking password, you can reset it by answering some secret questions like your mother’s maiden name, the name of your first school, the name of your pet, etc. If the fraudster befriends you and knows the answers to these questions, he can reset your password. Once he accesses your Internet Banking, he can turn off SMS for transactions up to a certain amount, add his own e-mail ID and take control of your account by receiving the OTP through e-mail. Can take. We have also seen such cases where the fraudster pretended to be an employee/officer of the treasury office and, in the name of updating the pension of the retired employee, obtained all the confidential information and OTP related to his bank account and then withdrew the huge amount from the retired person’s account. Transferred the money. The amount can be transferred by availing the overdraft facility against the pensioner’s fixed deposit through Internet banking. Therefore, be careful while sharing your bank account, debit/credit card information, or OTP with any stranger over the phone. Never click on any link sent by a stranger or download any mobile app on the advice of a stranger without understanding its use. Never forward any OTP you receive to any other person.

UPI fraud

Fraudulent transactions using UPI also need to be addressed. Many customers cannot differentiate between sending and receiving money transactions using UPI. Fraudsters send collect money requests and say you will get money if you accept it. Whereas instead of receiving the money, the money is withdrawn from your account. While performing a UPI transaction, read all messages/instructions on your mobile screen carefully before authorizing it. OTP is generally not required to receive money; it comes when you are paying someone. If someone says that you have to give the OTP received on your mobile to receive money, then be careful. In some cases, OLX. Customers trying to sell their items through (a website selling second-hand goods) fell victim to fraudsters. The fraudster presents himself as a potential buyer of your goods and negotiates with you to make you believe he is genuinely interested in purchasing the goods. The fraudster often asks you to send a small amount, like one or ten rupees, to his account. To win your trust, he returns double the amount to you. In this clever way, he gets your bank details. He then convinces you to scan the QR code he sent or accept the UPI Collect request so that you can get the selling price of your goods. When you do this, instead of receiving the money, the money is withdrawn from your account and goes to the fraudster. Please do not accept UPI Collect requests from any such person nor scan the QR code sent. If he is a genuine buyer, give him your account number and IFSC and ask him to deposit the money. Cases have also been seen where the fraudster installed the UPI app on his mobile device, linked it to another person’s mobile number and account, and carried out unauthorized transactions. The fraudster sends you an encrypted SMS and requests you to send it to a specified bank mobile number. The encrypted message contains the device ID of the fraudster’s mobile handset and some other information required for the installation of the UPI application on his mobile handset. When the bank receives this message from your mobile number, it believes you have generated it. The bank registers the UPI app in their records, which contains your mobile number and the device ID of the fraudster’s mobile handset. The fraudster cleverly obtains the debit card number, expiry date, CVV, OTP, etc., from you, sets the MPIN of the UPI app and makes fake transactions from your bank accounts (to which your mobile number is linked). Takes. From this, we have to learn that the message sent by someone else on his request should not be forwarded to any other mobile number without thinking.

SIM SWAP Fraud

Remember that your mobile is your new chequebook after linking the mobile number to the bank account. If someone controls your mobile, he can take over your bank account by taking more information from you. We have seen cases where a fraudster contacted a customer pretending to be an employee of the customer’s mobile service provider and offered to upgrade the customer’s mobile SIM card to a 3G or 4G SIM for a small fee. During the conversation, the fraudster obtained the customer’s bank details. The fraudster then generated a message and sent it to the customer, asking him to forward it to the mobile service provider for a SIM upgrade. The fraudster told the customer that his SIM would remain inactive for 24 hours. The customer became suspicious, and when he took out the mini-statement of his bank account from the ATM, he found several unauthorized transactions. The fraudster had gained control of the customer’s savings account through internet banking, which had little balance but was a “pre-approved personal loan”. So, he took a personal loan, which was instantly credited to his savings account. Then, the fraudster transferred that amount to other accounts and also made online purchases with that money. So be smart while upgrading your SIM, and also be alert to the messages you receive from your bank regarding pre-approved personal loans. If you do not need such a loan, ask your bank to deactivate this facility.

Fraud in Aadhaar Enabled Payment System (AePS) transactions

We have also seen cases where fraudsters have unauthorizedly obtained a customer’s Aadhaar card copy and thumb impressions and misused the same to withdraw money from the customer’s bank account. The fraudsters went to a village and told people that they had come from a government agency and were offering free LEDs to the villagers. Want to distribute bulbs, Led. To get the bulb, the beneficiary must provide a copy of his Aadhar card and a thumb impression of the machine. After a few days, money was withdrawn from these customers’ accounts through a Business Correspondent (BC) using the Aadhaar-enabled payment system from a remote location. Please be careful when giving your fingerprints to others. Technology is available to create duplicate fingerprints, which can lead to money withdrawal from your account or other illegal activity for which you may later get caught. If your ATM card goes to someone, you can deactivate it and get another one. If someone knows your password, you can change it, but if your fingerprints fall into the hands of a fraudster and a duplicate, or if you get fingered, it can trouble you forever. Fraud related to COVID-19 vaccine Senior citizens are getting calls in the name of the so-called “Drug Authority of India” and are being told that the vaccine to be given to them is ready. Then they ask you for your Aadhaar number and match it, i.e. confirm it, and then ask you for OTP. On the basis of this, they gain access to your bank account and withdraw money from your account. Nearly Rs 12 lakh was withdrawn from one person’s account in 2 hours. What not to do: Please do not respond to any such calls. The vaccine protocol is not clear yet.

Covid vaccine-related fraud

Senior citizens are getting calls in the name of the so-called “Drug Authority of India”, and they are being told that the vaccine to be given to them is ready. Then they ask you for your Aadhaar number and match it, i.e. confirm it, and then ask you for OTP. On the basis of this, they gain access to your bank account and withdraw money from your account. Nearly Rs 12 lakh was withdrawn from one person’s account in 2 hours. Please do not respond to any such calls.

Raise awareness and help others.

Whenever you come to know of online fraud on someone, please advise him to contact his bank branch and get the debit card blocked as well as all types of transactions, especially internet banking and UPI blocked, as soon as possible. If possible, ask them to lodge a written complaint with the bank and also tell them to keep a copy of the complaint with them. If the bank does not resolve the issue within a month, complain to the Reserve Bank of India Ombudsman Office through the CMS portal (https://cms.rbi.org.in). Thank you for reading this e-mail patiently. If you find this information useful, you can share it with your friends and relatives.