Civil Aviation Complaint

Civil Aviation Complaint Registration with Helpful Foundation

In India, these complaints are regulated by the Directorate General of Civil Aviation (DGCA), Airports Authority of India (AAI), and Ministry of Civil Aviation. Since air travel is directly linked to safety, consumer rights, and national security, these issues can also fall under the Helpful Foundation’s advocacy scope.

Download and Submit Forms

Click the links below to download the forms required to register your complaint with Helpful Foundation (HF):

1. CIVIL AVIATION COMPLAINT FORM
2. UNDERTAKING OF FEE PAID AFFIDAVIT

Instructions:                                                                                                       

1. Download the forms by clicking the links above.
2. Fill out the forms completely and attach any supporting documents or evidence.
3. Send the completed forms via email to: pg@helpful.foundation

Note:

1. HF Membership Holders: No fee is required to register a complaint.
2. Non-Members: A fee is applicable for legal action and complaint registration

Public Grievance Issues for Complaint Registration

Types of Civil Aviation Complaints in India

1. Passenger Rights & Airline Complaints

1. Denied boarding despite valid ticket.
2. Flight cancellations or delays without proper notice/compensation.
3. Overbooking of flights.
4. Loss, damage, or delay of baggage.
5. Poor in-flight services, unsafe food, or unhygienic conditions.
6. Refund not processed after cancellation.

2. Airport Facilities & Services

1. Lack of basic amenities (drinking water, toilets, seating).
2. Mismanagement at security checks, immigration, or customs.
3. Corruption or harassment by airport staff.
4. Poor facilities for senior citizens, disabled, or medical passengers.
5. Excessive parking/transport charges at airports.

3. Safety & Security Complaints

1. Violation of aviation safety standards by airlines.
2. Negligence in aircraft maintenance or safety equipment.
3. Security lapses at airports.
4. Unruly passenger behavior not handled by airline staff.

4. Employee & Labour Complaints (Aviation Sector)

1. Exploitation of pilots, crew, or ground staff.
2. Non-payment of salaries/benefits by airlines.
3. Unsafe or overworked duty schedules.

5. Regulatory & Policy Complaints

1. Violation of DGCA rules by airlines.
2. Discrimination in ticket pricing, arbitrary surcharges.
3. Environmental issues (noise pollution, illegal constructions near airports).
4. Misuse of public funds in airport projects.

Who Can File a Civil Aviation Complaint?

1. Passengers affected by airline/airport negligence.
2. Employees in the aviation sector.
3. Consumer groups & NGOs monitoring aviation safety.
4. Helpful Foundation (taking suo motu action on major incidents).

Where Such Complaints May Go

1. Airline’s Grievance Redressal Officer (first step).
2. Airports Authority of India (AAI) – for airport facility complaints.
3. Directorate General of Civil Aviation (DGCA) – for flight safety, passenger rights.
4. Ministry of Civil Aviation (AirSewa portal).
5. Consumer Courts – for refund/compensation issues.
6. Courts / PILs – for safety or large-scale negligence.

✅ Civil Aviation Complaints = Issues related to passenger rights, flight services, airport facilities, safety, security, or regulatory violations in the aviation sector.