Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, date of birth, identity proof, and other details required for providing services.
• Payment Information: Transaction details, billing address, and payment method (note: we do not store sensitive card/bank details).
• Complaint/Case Information: Documents, affidavits, or evidence you share with us while filing complaints or availing services.
• Technical Data: IP address, browser type, operating system, device details, and usage data when you access our website.

2. How We Use Your Information

We use your information strictly for legitimate purposes, including:

• To provide, process, and manage the services you request.
• To verify your identity and prevent fraud.
• To maintain legal and administrative records.
• To communicate updates, notifications, or service-related information.
• To improve our website, services, and user experience.
• To comply with legal obligations, court orders, and government requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, your data may be shared in the following cases:

• With Government/Authorities: When filing complaints, cases, or applications that require your details.
• With Service Partners: Such as payment gateways, legal professionals, or authorized vendors assisting in service delivery.
• For Legal Reasons: When required by law, regulation, or legal process, or to protect the rights and safety of Helpful Foundation, our users, or the public.

4. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal data.

• All sensitive information transmitted online is encrypted.
• Only authorized personnel have access to your information, on a need-to-know basis.
• However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary for fulfilling the purpose for which it was collected or as required by law.

Documents submitted for complaints, legal filings, or cases may be stored as part of official records.

6. Your Rights

As a user, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data (except where retention is required by law).
• Withdraw consent for non-essential data processing.

Requests may be submitted to 📧 info@helpful.foundation.

7. Third-Party Links

Our website may contain links to third-party websites. Helpful Foundation is not responsible for the privacy practices or content of those external sites. We encourage you to review their policies separately.

8. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve user experience.
• Track website usage and analytics.
• Remember user preferences.

Users may disable cookies in their browser settings, but certain features of the site may not function properly.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we discover such data, it will be deleted immediately.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on our website with a revised “Last Updated” date.