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Communications Complaints

HomeCommunications Complaints

Helpful FoundationCommunication Complaint Registration with Helpful Foundation

Download and Submit Forms

Click the links below to download the forms required to register your complaint with Helpful Foundation (HF):

  1. COMMUNICATION COMPLAINT FORM
  2. UNDERTAKING OF FEE PAID AFFIDAVIT

Instructions:                                                                                                       

  1. Download the forms by clicking the links above.
  2. Fill out the forms completely and attach any supporting documents or evidence.
  3. Send the completed forms via email to: pg@helpful.foundation

Note:

  1. HF Membership Holders: No fee is required to register a complaint.
  2. Non-Members: A fee is applicable for legal action and complaint registration

Public Grievance Issues for Complaint Registration

Types of Communications Complaints in India

1. Telecom & Mobile Services

  1. Call drops, poor network coverage.
  2. Overcharging, hidden costs, wrongful billing.
  3. Fraudulent SIM activation or misuse of KYC.
  4. Unsolicited commercial calls/SMS (spam).
  5. Failure to provide promised data/speed packs.

2. Internet & Broadband Services

  1. Slow or interrupted internet services.
  2. Denial of refunds after service failures.
  3. Misleading advertisements of “unlimited data.”
  4. Blocking of legitimate websites or apps without notice.
  5. Data breaches or misuse of personal information by ISPs.

3. Postal & Courier Services

  1. Delay or loss of letters/parcels.
  2. Misdelivery or tampering of goods.
  3. Overcharging or hidden delivery charges.
  4. Poor grievance redressal by India Post or courier companies.

4. Broadcasting & Digital Media

  1. Excessive or hidden charges by DTH/cable operators.
  2. Poor-quality broadcasting or sudden service suspension.
  3. Violation of TRAI regulations by service providers.
  4. Non-delivery of subscribed channels/packs.

5. Cyber & Data Protection Issues

  1. Phishing, online frauds via telecom/internet misuse.
  2. Leakage of Aadhaar, banking, or personal data by service providers.
  3. Harassment through misuse of communication networks.
  4. Failure to comply with government rules on cyber safety.

Who Can File a Communications Complaint?

  1. Consumers (mobile, internet, postal, TV subscribers).
  2. Businesses facing service disruptions affecting operations.
  3. Employees/Whistleblowers inside telecom or media companies.
  4. Helpful Foundation (acting on large-scale consumer rights violations).

Where Such Complaints May Go

  • TRAI (Telecom Regulatory Authority of India) – telecom & broadcasting issues.
  • Department of Telecommunications (DoT) – mobile/internet operators.
  • Consumer Forums (District/State/National) – billing, service disputes.
  • India Post Grievance Cell / Courier Ombudsman.
  • CERT-In / Cyber Crime Cells – cyber fraud, data breaches.
  • Courts / PILs – for large-scale violations.

✅ Communications Complaints = Issues with telecom, internet, postal, broadcasting, or cyber misuse affecting consumer rights, service quality, and digital security.