Consumer Complaint
Click on the WhatsApp button for – CONSUMER COMPLAINT ASSISTANCE & LEGAL CONSULTATION
Download and Submit Forms 📝
Click the links below to download the forms required to register your complaint with Helpful Foundation (HF):
ℹ️Instructions:
Download the forms by clicking the links above.
Fill out the forms completely and attach any supporting documents or evidence.
Send the completed forms via email to: pg@helpful.foundation
👉Note:
HF Membership Holders: No fee is required to register a complaint.
Non-Members: A fee is applicable for legal action and complaint registration.
🛒Consumer Issues for Complaint Registration
1. Defective or Substandard Goods
Receiving damaged, unsafe, or poor-quality products
Goods not matching description or promised standards
Expired or adulterated products
2. E-Commerce & Online Frauds
Non-delivery or delayed delivery of goods/services
Receiving wrong products in online shopping
Fraudulent websites or payment scams
Unauthorized online transactions
3. Misleading / False Advertising
Products or services not matching claims in advertisements
Hidden charges or misleading price offers
Fake discounts or promotional offers
4. Deficiency in Services
Poor quality of services in telecom, banking, transport, hospitality, etc.
Delay or denial of promised services
Overcharging for services
Non-fulfillment of contractual obligations
5. Medical Negligence & Healthcare Complaints
Wrong treatment, wrong medicine, or unsafe medical practices
Overcharging or unnecessary procedures
Defective medical products or equipment
6. Warranty & Guarantee Issues
Company denying repair, replacement, or refund within warranty period
Failure to honor service agreements or Annual Maintenance Contracts (AMCs)
7. Overcharging & Unfair Trade Practices
Charging above Maximum Retail Price (MRP)
Hidden costs in billing
Restrictive or unfair trade practices
8. Consumer Finance Issues
Misleading loan schemes
Unfair recovery practices by companies
Unauthorized charges by banks, NBFCs, or credit card companies
9. Real Estate & Housing Complaints
Delay in possession of property
Misrepresentation of project details
Non-refund of booking/cancellation amounts
10. Other Consumer Grievances
Any violation of consumer rights not covered above
Harassment or exploitation of consumers in any manner
👉NOTE:
HF Membership Holders: No fee is required to register a complaint or seek assistance.
Non-Members: A fee is applicable for legal action and registration of the complaint.
Special Benefit for BPL Card Holders
All services offered by Helpful Foundation are completely free of cost for individuals holding a valid BPL (Below Poverty Line) Card.
👉Note on Legal Fees
The legal fee for processing and pursuing a complaint with Helpful Foundation depends on the nature and complexity of the case.
HF membership holders are exempt from fees for complaint registration and initial assistance.
Non-members are required to pay the applicable legal fee, which will be communicated based on the specifics of the case, before filing or taking legal action.
The complainant will be informed of the exact fee amount prior to proceeding with any legal or administrative process.
The Consumer Protection Act guarantees the following six consumer rights:
Right to Safety :- The right to be protected against marketing goods and services that are hazardous to life and property.
Right to be informed :-The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be, to protect the consumer against unfair trade practices.
Right to Choose :-The right to be assured, wherever possible, access to various goods and services at competitive prices.
Right to be heard :- The right to be heard and to be assured that consumers’ interests will receive due consideration at appropriate times.
Right to Redressal :- The right to seek redress against unfair trade practices, restrictive trade practices, or unscrupulous exploitation of consumers.
Right to Consumer Education