Public Grievance

---

Helpful Foundation performs several important functions to protect and promote the interests of victims and complainants. Its initiatives are designed to ensure justice, safeguard rights, and provide necessary support systems. At the same time, the Foundation works toward promoting the overall welfare of people by addressing their grievances, supporting their needs, and creating pathways for a fair and secure society.

---

✅ Types of Cases Accepted

1. Delayed or No Response to Complaint :– When your complaint has been registered with the concerned department/authority but no appropriate action has been taken within 30 to 90 days.
2. Refusal to Register an FIR : – When the police or concerned authority has denied filing your First Information Report.
3. No Action by Local Authority :– When the responsible authority fails to take any action on your submitted complaint.

---

⚖️ Important Note: We accept only those cases where:

1. The victim has already submitted the complaint to the relevant department/authority, AND
2. No further action has been initiated by the authorities within 30 to 90 days.

---

📌 Categories of Complaints Accepted

_👉 This structure makes it easy for complainants to identify the right category

---

1. General Complaints📌

1. Public Grievance Click here – Issues faced by citizens in dealing with public authorities, including negligence, harassment, or denial of basic rights/services.
2. Consumer Complaint Click here🛒– Complaints regarding defective products, unfair trade practices, overcharging, or poor services by companies or sellers.
3. Investor Complaint _{Click here 💹 –} Issues related to fraud, mismanagement, or irregularities in investments, stock market dealings, or financial institutions.
4. Service / Employment Complaints Click here 👔– Disputes involving recruitment, appointment, wages, promotions, harassment at workplace, or violation of labor rights.

2. Law & Justice Related📌

1. Cyber Crime Complaint Click here_– Hacking, phishing, online fraud, identity theft, cyberbullying, financial scams, and other internet-related crimes.
2. Anti-Corruption Complaints Click here – Bribery, misuse of power, misappropriation of funds, or corruption in government and private institutions.
3. Anti-National Integration Complaint Click Here -Activities or propaganda that threaten national unity, communal harmony, or social peace.
4. Judiciary Complaints Click here – Complaints against judicial officers, delays in justice, denial of fair trial, or judicial misconduct.
5. Legislative Complaints Click here – Grievances regarding law-making, unfair policies, or unethical conduct by elected representatives.
6. National Security Complaints Click here – Matters affecting the sovereignty, security, and integrity of the nation, including terrorism or espionage.
7. Human Rights Complaints– Click here – Violations of fundamental rights, discrimination, exploitation, or abuse against individuals or communities.

3. Social & Community Welfare📌

1. Women’s Aid Click here – Issues relating to domestic violence, dowry harassment, workplace harassment, gender discrimination, or denial of women’s rights.
2. Seafarer Complaint Click here – Grievances of sailors, shipping employees, and workers in the maritime industry regarding exploitation, non-payment, or unsafe working conditions.
3. Animal & Husbandry Complaints Click here – Cruelty to animals, illegal slaughter, wildlife trafficking, or issues in animal farming and husbandry.
4. World Peace Complaints– Click here – Matters related to global conflicts, war crimes, peace violations, and promotion of international harmony.

4. Sector-Specific Complaints📌

1. Chemicals & Fertilizers Complaints_–Click here – Irregularities in production, distribution, or quality of fertilizers and chemicals affecting farmers or industries.
2. Civil Aviation Complaint Click here – Issues faced by passengers, airline staff, or authorities including delays, safety violations, or service failures.
3. Commerce & Industry Complaints Click here – Trade disputes, unfair business practices, industrial exploitation, or violation of trade regulations.
4. Communications Complaints– Click here – Telecom, postal, internet, broadcasting, or media-related issues such as fraud, poor service, or misuse.
5. Defence Complaints Click here – Grievances related to armed forces personnel, veterans, procurement irregularities, or misuse of defence resources.
6. Education Complaints_– Click here – Malpractices in schools, colleges, universities, fee exploitation, denial of admission, or academic discrimination.
7. Health Complaints Click here – Medical negligence, denial of healthcare, overcharging in hospitals, or irregularities in health schemes.
8. Infrastructure & Development Complaints Click here – Issues with roads, housing, urban planning, electricity, water, sanitation, or other public utilities.
9. Media Complaints_– Click here – Misreporting, fake news, unethical journalism, or media bias causing harm to individuals or society.

5. Environmental & International Issues📌

1. Environment, Forest & Climate Change Complaints_– Click here – Deforestation, illegal mining, pollution, climate change violations, and destruction of natural resources.
2. Environmental Complaints Click here – General environmental hazards affecting local communities, including waste mismanagement, air/water pollution, or noise pollution.
3. External Affairs Complaints Click here – Issues related to foreign policy, treatment of Indians abroad, international disputes, or foreign relations concerns.

---

Rights of Complainants

1. Every complainant has the right to confidentiality.
2. All complaints will be reviewed fairly and without bias.
3. Legal guidance will be provided where applicable.
4. Complaints will be tracked until resolution

📌 Instructions for Filing a Complaint with Helpful Foundation

📂 Step 1: Attach Supporting Documents :- Screenshots, emails, receipts, digital proof, or any other relevant evidence.

📂 Step 2: Submit Your Complaint :- Send the completed complaint form along with supporting documents to: 📧 pg@helpful.foundation

---

⚖️ Initial Legal Assistance (Free)

• Within 48 hours, our team will contact the complainant/victim.
• We will provide legal aid and guidance on the next steps.
• Note: Free legal assistance is provided only two times per case.

---

📂 Case Handling Request📌

If the complainant/victim wishes the Helpful Foundation to take up the case and represent them:

1. They must formally request this service.
2. 💰 Processing Fees: A fee is required (unless exempted).
3. Once the fee is received, the HF legal team will begin full case processing and representation.

✅ This ensures transparency: basic guidance is free, but full case handling requires fees to support legal and operational expenses.

---

🏅 Membership & Fee Policy

1. HF Membership Holders: No fee required to register a complaint.
2. Non-Members: Fees apply for complaint registration and legal action.
3. BPL Card Holders: All services are completely free of cost with valid proof.

---

💰 Legal Fees

1. Fees depend on the nature and complexity of the case.
2. The exact amount will be communicated before filing or taking legal action.

---

How Helpful Foundation Supports Pending Cases

The Helpful Foundation ensures that victims are not left waiting endlessly after filing a complaint.

 Case Monitoring

1. We track the status of complaints pending with concern Departments, police stations, and other authorities.
2. Regular follow-ups are done to ensure the case is not ignored.

 Fast-Tracking

1. If a complaint has been pending for 30 to 90 days or more, our team intervenes.
2. We send reminders, representations, and legal letters to concerned authorities.
3. We escalate matters to higher officials or commissions if there is undue delay.

 Victim Assistance

1. Victims are updated regularly about the status of their complaint.
2. We ensure confidentiality and protection for the complainant.
3. Legal aid and technical advice are provided throughout the process.

---

In short: The Helpful Foundation not only helps you file a cyber crime complaint, but also monitors, follows up, and fast-tracks pending cases to ensure justice is delivered without unnecessary delay.

---